Technical Support Engineer ( DevOps Track) @ REIZEND (P) Ltd — Kerala

🚀 New Job Alert

Technical Support Engineer ( DevOps Track)

REIZEND (P) Ltd

Company REIZEND (P) Ltd

Location Kerala

Source Technopark, Trivandrum

Interested in this role?

Don't wait — apply today

✉ Send CV to careers@reizend.ai

📋 Full Job Description

< All Jobs

REIZEND (P) Ltd

SBC Module 15,

-2 Floor, Thejaswini Building,

Technopark phase 1, Trivandrum , 695581

http://www.reizendretail.in

Technical Support Engineer ( DevOps Track)

Closing Date:29,Mar 2026

Job Published: 12,Feb 2026

Contact Email:careers@reizend.ai

Brief Description

Computer Science Graduate Technical Support Engineer ( DevOps Track) ( 2025/2026 passouts are preffered)

Location- Trivandrum ( WFO only)

Experienced Required- 0-2 Years

Salary Package : 4-6 LPA

CS Background candidates preferred

Academic Performance: Eligibility Minimum 85% marks in 10th & 12th , 7 cgpa or above in UG/PG)

We are looking for passionate Computer Science graduates who are eager to learn and build a career in DevOps and cloud technologies. Prior DevOps knowledge is not required.We value a passionate attitude, flexibility to work in rotational shifts, and strong communication skills to support global projects in a fast-paced environment. This role involves troubleshooting complex issues across cloud platforms,networking, application architectures, and DevOps toolchains. The ideal candidate should be

self motivated, a collaborator, agile and a continuous learner.

Key Responsibilities

• Provide technical support and troubleshoot issues related to cloud platforms and services such as Fargate, ECS, DynamoDB, BigQuery, SNS etc.
• Understand the problems by consuming logs and metrics from various sources using the services such as CloudWatch, Prometheus, Grafana, Loki, Alert Managers and Splunk etc. Analyze and resolve networking challenges, including load balancers, API
• gateways, reverse proxies, ingress controllers, and service-to- servicecommunications.
• Work on issues related to client-server communications, firewalls, and virtual machines.
• Collaborate with DevOps teams to manage and troubleshoot toolchains like Docker,Kubernetes, Jenkins, Ingress Controllers etc.
• Act as the first point of contact for technical queries and escalate issues when necessary.
• Liaise with development and operations teams to identify root causes and resolve incidents effectively.
• Document troubleshooting steps, solutions, and maintain a knowledge base for recurring issues.
• Collaborate with cross-functional teams to implement best practices for monitoring and incident response.
• Participate in shift handovers and provide timely updates on ongoing issues.

Preferred Skills

1. Cloud Platforms and Services

• Hands on knowledge working with Fargate and ECS for managing and troubleshooting containerized workloads.
• Proficiency with DynamoDB and BigQuery for analyzing data and take decisions based on the analysis.
• Hands-on knowledge of SNS for debugging message delivery issues and integration workflows.

2. Monitoring and Logging Tools

• Proficiency in CloudWatch Logs, Loki, and Splunk for consuming and analyzing logs to identify and resolve issues.
• Hands-on knowledge with Prometheus and Grafana for analysing metrics using dashboards and monitoring system health.
• Knowledge of Alert Manager for configuring and managing alert escalation.
• Ability to interpret metrics from various sources and create actionable insights.

3. Networking and Security

• Understanding of load balancers (e.g., ALB, NLB) for distributing traffic and troubleshooting connectivity issues.
• Knowledge in API Gateways like AWS API Gateway or NGINX for managing APItraffic.
• Knowledge of reverse proxies and ingress controllers (e.g., NGINX Ingress, Traefik) for managing internal/external traffic.
• Understanding service-to-service communications, including DNS, HTTP/HTTPS,and gRPC protocols.
• Hands-on knowledge with firewalls, security groups, and IAM roles for secure communications.
• Troubleshooting skills for VM-related issues in platforms like AWS EC2 orequivalent.

4. DevOps Toolchains

• Proficiency with Docker for managing container images and runtime debugging.
• Understanding of Kubernetes concepts of managing deployments, ingress setups, andpod-related issues and related troubleshooting commands and mechanisms.
• Knowledge of CI/CD pipeline building tools such as Jenkins, GitHub Actions,ArgoCD for building, deploying, and managing automated pipelines.
• Understanding of Ingress controllers (e.g., NGINX, Traefik) and SSL termination forsecure routing.

5. Troubleshooting and Incident Management

• Strong problem-solving skills to identify root causes using logs, metrics, and system-level debugging.
• Ability to document detailed troubleshooting steps and solutions for recurring issues.

6. Collaboration and Communication

• Ability working with cross-functional teams (DevOps, development, and operations)to resolve incidents.
• Skills in effective and proactive communication to escalate issues and provide updates during shift handovers.
• Proficiency with tools like Slack, JIRA, Confluence, or Google Workspace forcollaboration and issue tracking.

Ready to take the next step?

✉ Send CV to careers@reizend.ai

Posted by DevOps Job Alert Bot • Source: Technopark, Trivandrum